1. Who you are buying from
HAP Exclusives is a South African online retailer. HAP Exclusives is the seller shown to the customer, receives the order, provides support, and remains the customer's point of contact.
Products may be sourced from third-party supplier catalogues and fulfilled after an order is placed. HAP Exclusives is not a multi-seller marketplace and customers do not contract directly with the supplier.
2. Product information
We publish supplier images and specifications after catalogue checks, but packaging, colour appearance and minor specifications may change. Customers must select the correct model, colour and variation. Contact us before ordering if compatibility is uncertain.
3. Orders and payment
Before PayFast opens, our server rechecks stock, the customer-facing price, minimum quantity and the eligible YunExpress duty-paid delivery route. PayFast processes the payment; HAP Exclusives does not store full card details entered on PayFast.
An order is paid only after a valid PayFast server notification passes our amount and order checks. A browser return page by itself is not proof of payment.
Private quotations are a separate process. When HAP Exclusives sends an expiring quotation-acceptance link, the recipient must review the fixed quotation snapshot and confirm the product specifications, these terms and any quotation-specific exclusions before banking instructions are emailed. Accepting a quotation does not by itself prove payment; fulfilment starts only after cleared funds are verified.
4. Prices and availability
Prices are displayed in South African rand. Where a product is marked as delivery and import costs included, the displayed price includes the confirmed eligible delivery component, duties and tax under that DDP arrangement. Prices and availability may change before payment is confirmed.
A private quotation may use different delivery or import terms from the public DDP store. If the quotation expressly states that customs, import duties, taxes or clearance charges are excluded, those amounts are not included in its total and may be payable separately by the customer. The recipient must accept that quotation-specific notice before receiving banking instructions.
We may cancel and refund an order if stock, pricing or delivery information was materially incorrect, if fulfilment becomes unavailable, or if fraud checks fail.
5. Delivery, cancellations and returns
Our Delivery Policy and Refund and Cancellation Policy form part of these terms and explain timelines, eligibility, costs and the return process.
6. Liability and consumer rights
Nothing in these terms removes rights available under South African consumer law. Where permitted by law, our liability is limited to the amount paid for the affected order and excludes indirect loss caused by misuse, inaccurate customer details or events outside our reasonable control.
7. Contact
Questions about these terms can be sent to info@hapexclusives.com. Full contact options are available on our Contact page.