Delivery area and method
We currently deliver within South Africa. Eligible imported products use the YunExpress EUDDP route shown on the product page and checkout. Under this DDP arrangement, applicable import duties and tax are included in the displayed customer price.
Estimated timeline
Estimated delivery is 6–13 business days. Standard store estimate from order confirmation, not a guaranteed date. A different estimate shown before checkout takes precedence.
Supplier processing, stock changes, courier networks, customs or logistics checks, public holidays and events outside our reasonable control may cause delays.
Delivery cost
When a product is labelled “delivery and import costs included”, no separate delivery fee is added for the confirmed South African route at checkout. Any different charge must be shown before payment.
Address accuracy and tracking
Customers must provide a complete name, reachable phone number, street address, suburb, city, province and postal code. Additional costs caused by an incorrect or incomplete customer address may be charged to the customer where permitted.
Tracking is added to the order page when supplied by the fulfilment or logistics provider. Contact support@hapexclusives.com if an order has passed its estimate without an update.
Delivery problems
Report damaged, incorrect or missing items promptly after delivery. See the Refund and Cancellation Policy for evidence, return and remedy details.